Because El Trip is a consumable beverage product, we generally cannot accept returns of products after delivery. If your order arrives damaged, incorrect, or materially defective, we want to make it right.
Damaged, Incorrect, or Defective Orders
Please contact us within 7 days of delivery at info@trippinganimals.com with your order number, a description of the issue, and photos of the product and shipping packaging when applicable. After review, we may offer a replacement, refund, or other appropriate resolution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can only guarantee cancellation before the order has entered fulfillment or shipped. Once an order has shipped, it generally cannot be canceled or returned.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by payment provider and financial institution. Original shipping charges are generally non-refundable unless the issue resulted from our error or applicable law requires otherwise.
Shipping Restrictions and Verification
Orders may be canceled if we cannot legally ship the product to the destination, if required age or identity verification cannot be completed, or if the order otherwise does not meet our sales requirements. Any approved refund will be processed to the original payment method.
Contact
For questions about a return, replacement, or refund, contact info@trippinganimals.com or (305) 646-1339.
